JAMB resolves 5,000 candidate portal issues
JAMB resolved over 5,000 candidate portal queries within five days of launching its updated digital support framework, addressing biometric glitches and portal access issues.
The Joint Admissions and Matriculation Board (JAMB) resolved over 5,000 administrative and technical candidate portal queries within five days of launching its updated digital support framework. The intervention addressed biometric registration glitches, institutional change requests, and portal access issues.
The swift resolution of the queries is a positive sign for JAMB’s digital transformation. The board has faced criticism in the past for its handling of candidate queries, and the new framework appears to be an improvement. The focus on biometric registration glitches is particularly important, as these have been a persistent source of frustration for candidates.
This echoes the 2019 JAMB portal issues, which also required a swift response. The mechanism then was different, but the result was the same: a focus on improving candidate experience.
The winners: JAMB candidates, who have had their issues resolved; and JAMB, which has demonstrated its commitment to customer service. The losers: the candidates whose issues remain unresolved; and the Nigerian education system, which must continue to improve digital services.
Bottom Line: JAMB has resolved thousands of portal queries. The new system is working. The question is whether the improvements will be sustained.